Member Case Management

Case Management for Medicaid and
Nevada Check Up members

Paving the way to wellness and self-management

Get the quality care you need to live your life in the best health possible. Complex Case Management (CCM) is a team of case managers who are registered nurses. This team works closely with you and your providers to help you find solutions to your health care needs. Together, we help you achieve your highest level of wellness and manage your health.

CCM provides outpatient assistance to members who have:

  • Chronic illnesses
  • Multiple diagnoses
  • Acute trauma
  • Other complicated health care needs

Some of the services we offer are:

  • Support with managing chronic illness
  • Health care education to improve self-management
  • Guidance through treatment process and options
  • Coordination of care
  • Assistance with identification of community and other resources

CCM services are available to you at no cost. You can self-refer to CCM by calling
1-877-487-6659, TTY 711, Monday through Friday, 8 a.m. to 5 p.m. local time. Your provider may also refer you to CCM by phone, fax or electronically.