Important Updates to your Plan Information

State Fair Hearings - can now be requested within 120 days instead of 90 days.

Expedited Fair Hearings – information was added on how a quicker hearing can be requested

Benefit Added:

  • Personal Care Services - This is medically necessary assistance with personal needs around the home that a caregiver is unable to provide

Newly Covered Benefits:

  • Medical Nutrition Therapy - This therapy is provided by a Registered Dietician to help manage diseases based on diet
  • Podiatry - This benefit is now available to all members
  • Transgender Services - Includes treatment for gender dysphoria, including both hormone and surgical treatments and psychotherapy

Benefit Removed:

  • Dental benefits are no longer provided by HPN.

For more information, please call Member Services at 702-242-7317 or toll-free at 1-800-962-8074.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-962-8074, TTY 711.