Each spring a survey, called the Consumer Assessment of Health Providers and Systems (CAHPS), is mailed to a random group of members from SPH Analytics, a contracted vendor of HPN Medicaid. This survey is important to help us understand if your needs are being met by your providers and the health plan.
Your experience with your provider and your health plan matters. If you receive a survey in the mail between February and May, please complete and return it in the prepaid envelope provided. Your responses will help us better serve you and other members.
If you have any questions, please call Member Services toll-free at 1-800-962-8074, TTY 711, Monday through Friday, 8 a.m. to 6 p.m.