Where To Go For Care

When you need care, call your primary care provider (PCP) first.

If your PCP isn’t available, it’s important to know you have other options.

Care options	For needs and symptoms such as:
24/7 Advice Nurse Care advice from a registered nurse Call 1-800-288-2264, TTY 711	Choosing where to get medical care Minor illnesses or injuries
24/7 Virtual Visits¹ See a doctor on your phone or computer	Allergies Bladder infection Bronchitis Pink eye Sinus infections Viral illnesses
Medicine on the Move Mobile medical center	Sick and well-visits Flu shots Basic labs Mammograms Immunizations Sports and annual physicals
24/7 Urgent Care Care for non life-threatening but urgent needs (Hours of operation may vary by location)	Ear infections Colds and other respiratory problems including coughs and congestion Diaper rash Urinary tract infections (UTI) Sprains and strains Most abdominal pain Vomiting and diarrhea Most cuts, burns, fevers and back pain
Urgent Care at Home² Home urgent care visit when you aren’t feeling well enough to travel	Migraine headaches Cuts that need stitches and skin infections Urinary tract infections Flu and pneumonia Dehydration, IV placements and IV fluids Asthma attacks, COPD and respiratory infections
24/7 Emergency Care Treatment of the sudden onset of life-threatening needs	Serious burns Major trauma Poisoning Serious breathing difficulties Heavy bleeding Severe chest pain Sudden paralysis

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room. If you have questions about your benefits, call toll-free 1-800-962-8074, TTY 711.

¹Members can only receive care when they are within the state of Nevada.

²Restrictions apply. Not available in all areas. To see if an urgent care house call is right for you, contact our 24/7 advice nurse toll-free at 1-800-288-2264, TTY 711.

NowClinic^® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.

Where To Go For Care

When you need care, call your primary care provider (PCP) first.

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room. If you have questions about your benefits, call toll-free 1-800-962-8074, TTY 711.

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