Our Complex Case Management (CCM) team is made up of case managers who are registered nurses. This team works closely with you and your patients (our members) to find solutions to their health needs. Together, we help them achieve their highest level of wellness and manage their health.
CCM provides outpatient assistance to members who have:
Other complicated health care needs
Some of the services we offer are:
Support with managing chronic illness
Health care education to improve self-management
Guidance through treatment process and options
Coordination of care
Assistance with identification of community and other resources
CCM services are available to our members at no cost. Members can self-refer to CCM by calling 1-877-487-6659, TTY 711, Monday through Friday, 8 a.m. to 5 p.m. local time. You may also refer your patients to CCM by phone, fax or electronically.