Where To Go For Care

When you need care, call your primary care provider (PCP) first.

If your PCP isn’t available, it’s important to know you have other options.

Care options

For needs and symptoms such as:

24/7 Advice Nurse
Care advice from a registered nurse

Call 1-800-288-2264, TTY 711

  • Choosing where to get medical care
  • Minor illnesses or injuries

24/7 Virtual Visits1

See a doctor on your phone or computer

  • Allergies
  • Bladder infection
  • Bronchitis
  • Pink eye
  • Sinus infections
  • Viral illnesses

Medicine on the Move
Mobile medical center

  • Sick and well-visits
  • Flu shots
  • Basic labs
  • Mammograms
  • Immunizations
  • Sports and annual physicals

24/7 Urgent Care
Care for non life-threatening but urgent needs (Hours of operation may vary by location)

  • Ear infections
  • Colds and other respiratory problems including coughs and congestion
  • Diaper rash
  • Urinary tract infections (UTI)
  • Sprains and strains
  • Most abdominal pain
  • Vomiting and diarrhea
  • Most cuts, burns, fevers and back pain

Urgent Care at Home2
Home urgent care visit when you aren’t feeling well enough to travel

  • Migraine headaches
  • Cuts that need stitches and skin infections
  • Urinary tract infections
  • Flu and pneumonia
  • Dehydration, IV placements and IV fluids
  • Asthma attacks, COPD and respiratory infections

24/7 Emergency Care
Treatment of the sudden onset of life-threatening needs

  • Serious burns
  • Major trauma
  • Poisoning
  • Serious breathing difficulties
  • Heavy bleeding
  • Severe chest pain
  • Sudden paralysis

If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room. If you have questions about your benefits, call toll-free 1-800-962-8074, TTY 711.

1Members can only receive care when they are within the state of Nevada.

2Restrictions apply. Not available in all areas. To see if an urgent care house call is right for you, contact our 24/7 advice nurse toll-free at 1-800-288-2264, TTY 711.

NowClinic® virtual visits are not intended to address emergency or life-threatening medical conditions. Please call 911 or go to the emergency room under those circumstances. Members under the age of 18 must have a guardian contact NowClinic customer support for assistance in enrolling for their account. Customer support can be reached at 1-877-550-1515.