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HPN & SHL Mobile App

Discover the HPN & SHL mobile app and put your benefits at your fingertips.

  1. Search for HPN & SHL in your app store and download the app
  2. Sign in with your HealthSafe ID. 
  3. Save your password with Touch ID or Face ID, if desired.
  4. Use the HPN & SHL app to:
    • Find out who is on record as your primary care provider (PCP).
    • Talk with an advice nurse. Available 24/7.
    • Video chat with a provider 24/7. No appointment needed.
    • Search for a doctor, specialist, facility or lab.
    • View your health plan ID card.
    • Save your health plan ID card to your Apple Wallet™.
    • Check the status of a claim, prior authorization or referral.
    • Access your health records.*
    • Update your contact information and address.
    • Select communication preferences.
    • Get step-by-step directions to contracted urgent care and hospitals near you.
    • Secure chat with a Member Services representative.

*Only available to Southwest Medical patients who opt-in to receive electronic medical records.

Your personal medical information is confidential and is only available to you and your provider.

You must be a UnitedHealthcare Health Plan of Nevada Medicaid member to use the app.