We know there are a lot of questions and concerns about COVID-19. As the situation changes, we’re here to help you access the care, resources and support you need during this time.
If you have questions about your benefits, call the number on your health plan ID card or sign in to the online member center. As we continue to look at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often.
Online symptom checker: With our online symptom checker, you can assess your risk for COVID-19 and get treatment options. You can also call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.
Diagnostic testing center: Find a diagnostic testing center. If your provider ordered a COVID-19 diagnostic test for you, use our locator to find a testing center.
Virtual visits: Learn how to enroll in 24/7 virtual visits (now with same-day medication delivery in Las Vegas, North Las Vegas and Henderson).
24/7 advice nurse: Call 1-800-288-2264, TTY 711 for assistance in determining your best care option. You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits or plan payments, please visit your health plan’s website or call the number on your health plan ID card.
Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members.
For telehealth, visit NowClinic.com or download the NowClinic app.
The online member center is available by signing in on our plan website.