We’re here to help with your COVID-19 concerns
We know there are a lot of questions about COVID-19. As the situation changes, we want you to know we’re here to help you find the care, resources and support you need during this time. Together, we can help you protect your health and the health of your loved ones.
Use this online symptom checker to assess your risk for COVID-19 and get treatment options, or call our 24/7 advice nurse at 1-800-288-2264, TTY: 711.
Find a testing center. If your provider ordered a COVID-19 diagnostic test for you, use our locator to find a testing center.
The CDC remains your best resource for COVID-19. Only healthcare providers can order a COVID-19 test.
Because we are continually looking at ways to support our members, we are posting updates to our COVID-19 response here. Please check this page often. Many of the below are time-limited, temporary benefits during the COVID-19 crisis. For further assistance please call toll-free at 1-800-962-8074, Monday through Friday, 8 a.m. to 5 p.m. local time.
Latest updates on COVID-19 as of May 11, 2020. Subject to change.
NEW!
UPDATES
- If you need an early prescription refill, you may request one through your pharmacy through July 31, 2020.
- Contact the 24/7 advice nurse at 1-800-288-2264, TTY 711 for assistance in determining your best care option.
- You may be directed to have a virtual visit, urgent care visit or make an appointment with your primary care provider.
- If you think you might have been exposed to Cornavirus (COVID-19) or have symptoms such as fever, cough or difficulty breathing, call the 24/7 advice nurse at 1-800-288-2264, TTY 711 right away. In many cases, you can talk to a provider with 24/7 NowClinic® Virtual Visits. Visit NowClinic.com or download the NowClinic app.
- Due to COVID-19 prevention efforts, visitors are currently not allowed at our 2716 and 2720 N. Tenaya offices and walk-in services have been suspended. If you have questions about your benefits, please go online to MyHPNMedicaid.com.
- Our parent company UnitedHealthcare has a COVID-19 website to help members better understand available services and resources. Within the website there are links and services that may be different for Health Plan of Nevada (HPN) members. Please note:
Additional COVID-19 Information:
Good Prevention Practices
Everyone is encouraged to follow good prevention practices, including:
- Hand washing with soap and water for 20 seconds or use of alcohol-based hand sanitizer if soap and water are not available
- Avoid touching your eyes, nose and mouth with unwashed hands
- Avoid close contact or sharing cups or eating utensils with people who are sick
- Clean and disinfect frequently touched surfaces
- Cover your nose and mouth with a tissue when you cough or sneeze then throw the tissue in the trash.
Information from our provider partners:
Southwest Medical Associates letter to patients
Information on 24/7 virtual visits
Learn how to enroll in 24/7 virtual visits (now with same-day medication delivery in Las Vegas, North Las Vegas and Henderson)
Centers for Disease Control and Prevention (CDC) website
Learn more about COVID-19
CDC Share the Facts, Stop the Fear
World Health Organization website
Coronavirus disease (COVID-19) outbreak
Nevada Division of Health Care Financing and Policy
Information from the Nevada Medicaid Response to members and providers on the Novel Coronavirus (COVID-19)
Nevada Health Response Website
Resources as it pertains to the current status of the coronavirus (COVID-19) and its impact within the state of Nevada
